What it looks like
What it solves
When a trip ends, every guest gets a short survey in their language —Spanish, English or Portuguese, based on their country of residence— with a link of their own. Answers are tied to the trip, the activity, the guide, the driver and the salesperson, so you know what worked and what didn't. Serious issues alert you right away, and every improvement is measured with before-and-after data.
- Automatic survey when the trip ends, in the guest's language
- Satisfaction, NPS and expectations, always with how many answers back them
- Fair rankings for guides, drivers and salespeople
- Instant safety alerts and verified corrective actions
What you can do
- Schedule the survey when each trip is completed, within allowed hours
- Choose the language from each guest's country of residence
- Send reminders and respect anyone who opts out of surveys
- See the quality of every trip, activity and team member
- Get an urgent alert when a guest didn't feel safe
- Turn an alert into a task, an incident or a corrective action
- Measure whether the change improved the following months' answers
A real case
The wait at the lagoon trailhead
The situation
The Laguna Esmeralda trek had good scores, but the comments kept saying the same thing: a long wait before starting to walk.
- 01
Surveys go out on their own the evening of each trip, in each guest's language.
- 02
Comments about waiting add up on the activity and the organization score drops.
- 03
Operations logs a corrective action: coordinate when groups arrive at the trailhead.
- 04
Three months later, the action is checked against the data: satisfaction went from 4.0 to 4.7.
What you end up with
The decision came from what guests said, and the result was measured instead of staying a hunch.
+$39/month
Load one of your own departures and see how it looks.
No video, no guided tour: it is your account, with every module open, so you can try it on data you recognise.
15 days · no card · closes itself if you stop there