What it looks like
What it solves
Conversations with travelers stop living on one person's phone, in someone else's inbox and in Instagram messages nobody checks. Emails, WhatsApp, direct messages and comments from Instagram and Facebook land in one place, get assigned to someone and stay attached to the contact and the booking.
- Email and WhatsApp built into the booking flow
- Instagram and Facebook direct messages and comments in the same inbox
- Every conversation assigned to someone, with the history in the CRM
- Templates and automatic messages
What you can do
- Write by email and WhatsApp from the booking itself
- Answer Instagram and Facebook direct messages without leaving the system
- Reply to, hide or resolve a comment on a post
- Move a comment to a private message to close the sale
- Assign each conversation and see which ones are still unread
- Link an Instagram or Facebook profile to the CRM contact
- Use templates for each kind of notice
- Schedule reminders ahead of the departure
- Message every passenger on a departure at once
- Read the whole thread with each passenger
A real case
It starts raining on the morning of the departure
The situation
22 passengers across four different bookings, and an activity that now starts two hours later.
- 01
At 6 in the morning you change the departure time in the system.
- 02
One template reaches all 22 passengers on WhatsApp and email, in their language, with the new meeting point.
- 03
Replies land in the same inbox, along with an Instagram message asking if it is cancelled: two of them cannot make it and ask to reschedule.
- 04
The reschedules are recorded on the booking, not in a thread buried on somebody's phone.
What you end up with
You reached everyone in five minutes, and on Monday anyone can see what each passenger was told.
Load one of your own departures and see how it looks.
No video, no guided tour: it is your account, with every module open, so you can try it on data you recognise.
15 days · no card · closes itself if you stop there